Data Deletion

At Avya ChatBot (operated by Avya Technologies through chat.avya.lk), we believe that you own your data. We are fully committed to protecting your privacy and ensuring transparency in all our data retention practices.

This Data Deletion Policy and Instruction guide provides transparent details on how you can request the permanent removal of your account, profile, subscription details, uploaded knowledgebase files, configurations, integrations, and conversations. We provide both in-app self-service controls and automated systems to handle these requests safely and immediately.

In accordance with major global privacy standards (such as GDPR, CCPA, and Meta Platform Policies), all users have the right to request the complete deletion of their personal data. By exercising your rights, you can request:

• Immediate, irreversible deletion of your user profile and login credentials.
• Purging of all business documents, operational guides, and knowledge vectors.
• Erasure of chatbot configuration parameters, greeting statements, and customized models.
• Unlinking of Page and WABA messaging channels (Facebook Messenger and WhatsApp).
• Complete removal of conversation logs and message histories.

The fastest and most direct way to delete all your operational data is by utilizing our built-in account deletion tool inside your dashboard. This tool runs a comprehensive, multi-layered transaction block to delete all resources instantly without manual intervention.

To execute in-app account deletion, please follow these steps:

1. Sign in to your account at chat.avya.lk.
2. Click on your profile avatar in the navigation sidebar and select Profile.
3. Scroll to the bottom of the page to locate the Danger Zone section.
4. Click the **Delete Account** button.
5. Enter your current password to verify your identity.
6. Read the warning statement, check the acknowledgment box, and click **Confirm Delete**.

Once confirmed, your session will be invalidated, your local cookie deleted, and your entire database and gateway files permanently cleared.

Avya ChatBot offers integrations with Meta Platforms, allowing you to connect Facebook Pages and WhatsApp Business Accounts to your AI. If you have connected your Facebook Page, Facebook Messenger, or WhatsApp Business Account and want to request deletion of your platform data, you can do so directly from your Facebook settings:

1. Go to your Facebook Profile's **Settings & Privacy** > **Settings**.
2. In the left sidebar, click **Apps and Websites**.
3. Locate the **Avya ChatBot** (or **Chat Application**) entry and click **Remove**.
4. Check the boxes to delete all activity, posts, and details associated with the application, then confirm the removal.

Upon removing the app, Meta sends an automated, secure, and signed callback request to our data deletion webhook. Our backend immediately identifies your associated User ID, triggers our comprehensive deletion block, and deletes all linked page integration access keys, configurations, conversation histories, and document vectors automatically.

When an account is deleted, either through the in-app dashboard or the Meta developer callback, the following data items are permanently, irreversibly, and completely purged from all production servers:

Our data retention policies ensure minimal collection and immediate processing of deletions. Here is our retention schedule:

• check_circleActive Production Database: Wiped immediately and irreversibly within seconds of deletion verification.
• check_circleFirebase Storage Buckets: All raw document binaries and image assets are purged within a single transactional execution block.
• check_circleAutomated System Backups: System snapshots and backups hold encrypted database data for a maximum of 30 days before being permanently overwritten or rotated.
• check_circleTax and Auditing Metadata: Transaction records, invoice metadata, and billing histories processed via PayHere are legally retained for accounting and compliance purposes as required under local laws.

If you are unable to access your dashboard, or would prefer to request deletion manually, you can contact our Data Protection Officer directly. We verify all requests to prevent unauthorized deletions and process them within 48 business hours.

To request a manual deletion, please draft an email from the address associated with your Avya ChatBot account containing:

• Your registered account email and full name.
• A statement explicitly requesting account termination and complete data erasure.
• Optional details concerning connected Facebook Pages or WhatsApp numbers to accelerate identification.

Send your email directly to support@avya.lk or use the contact card below.